Purchasing technical materials almost always raises specific questions: "will this variant work for my project?", "what accessory do I need to go with it?", "how do I maintain it after installation?". To resolve those doubts at the exact moment they arise, we have deployed the Dodom Virtual Assistant on every page of the website. It is available 24 hours a day and answers technical, compatibility, and usage questions about any product in the catalog.
Ask about compatibility, specifications, or usage. It responds using Dodom's real catalog, with no waiting.
What you can ask the Virtual Assistant
The assistant has been trained on Dodom's complete catalog and the usage guides for each product. These are typical questions it handles without issue:
"What thicknesses are available for this geomembrane?", "what material is this strapping made of?".
"What seal goes with this strapping?", "does this buckle work with the 19 mm variant?".
"How is it installed?", "how do I clean it afterwards?", "what common mistakes should I avoid?".
"I need a liner for a 500 m² pond", "I'm looking for strapping for light palletizing".
How to access it from any page
The Virtual Assistant is always available via the floating button located in the bottom-right corner of the screen. You can also start a conversation directly from the "Ask the Virtual Assistant" blocks found within usage guides and other articles on the Tips blog.
The conversation starts immediately and requires no prior registration. You can ask a quick question, leave the page, and pick it back up later.
Want to try it right now?
Ask anything you need about any product in the catalog. It responds instantly with real information from the corresponding technical datasheet and usage guide.
When it makes sense to ask the assistant
Usage guides and product datasheets cover 95% of the information you need. The Virtual Assistant is designed for the remaining 5%: that specific case, that particular combination, that one-off question that does not fit neatly into the pre-loaded information. Use it when:
- You are undecided between two variants of the same product for your specific application.
- You want to confirm compatibility between a product and one or more complementary items.
- You are searching for a product by technical characteristic and do not know which category to look in.
- You need to clarify a specific step in the usage guide before carrying it out.
When formulating a query, be as specific as possible about the conditions of use: square meters, expected load, terrain type, frequency of use. The more data you provide, the more precise the recommendation. "I need a liner" is an open-ended question; "I need a liner for a 600 m² pond with direct sunlight year-round" is a question with a concrete answer.
Frequently asked questions
Is the Virtual Assistant available outside business hours?
Yes. It is operational 24 hours a day, seven days a week. You can consult it at any time about any product in the catalog.
What happens if the assistant cannot answer my question?
When a query goes beyond what the assistant can resolve with the catalog information, the conversation is logged so that Dodom's technical team can follow up.
Do I need to create an account to use it?
No. The assistant works from any page on dodom.com without requiring registration or login.
