Buying technical materials almost always raises specific questions: "does this variant work for my construction site?", "which accessory do I need to go with it?", "how do I maintain it once installed?". To resolve those doubts at the very moment they arise, we have deployed the Dodom Virtual Assistant on every page of the website. It is available 24 hours a day and answers technical, compatibility and usage queries about any product in the catalog.
Ask about compatibility, specifications or use. It answers with Dodom's real catalog, with no waiting.
What you can ask the Virtual Assistant
The assistant is trained with Dodom's full catalog and the user guide of every product. These are typical queries it handles without trouble:
"What thicknesses are available in this geomembrane?", "what material is this strap made of?".
"Which seal goes with this strap?", "does this buckle fit the 19 mm variant?".
"How do I install it?", "how do I clean it afterwards?", "what common mistakes should I avoid?".
"I need a liner for a 500 m² lagoon", "I'm looking for a strap for light palletizing".
How to access it from any page
The Virtual Assistant is available at any time through the floating button located in the bottom-right corner of the screen. You can also start a conversation directly from the "Ask the Virtual Assistant" blocks that you will find inside the user guides and other articles of the Tips blog.
The conversation is instant and requires no prior registration. You can ask a quick question, leave the page and pick it up again later.
Want to try it right now?
Ask whatever you need about any product in the catalog. It answers instantly with real information from the corresponding data sheet and user guide.
When it makes sense to ask the assistant
The user guides and product pages cover 95% of the information you need. The Virtual Assistant is designed for the remaining 5%: that specific case, that particular combination, that punctual doubt that does not quite match the pre-loaded information. Use it when:
- You hesitate between two variants of the same product for your specific application.
- You want to confirm the compatibility between a product and one or several complementary items.
- You are looking for a product by technical feature and do not know which category to search in.
- You need to clarify a specific step of the user guide before carrying it out.
When phrasing a query, be as specific as possible about the conditions of use: square meters, expected load, type of ground, frequency of use. The more data you provide, the more accurate the recommendation. "I need a liner" is an open question; "I need a liner for a 600 m² lagoon with direct sun all year round" is a question with a concrete answer.
Frequently asked questions
Is the Virtual Assistant available outside business hours?
Yes. It is operational 24 hours a day, seven days a week. You can ask it about any product in the catalog at any time.
What happens if the assistant cannot answer my question?
When a query goes beyond what the assistant can resolve with the catalog information, it leaves the conversation logged so that Dodom's technical team can follow up.
Do I need to create an account to use it?
No. The assistant works from any page on dodom.com with no registration or login required.